5 Most Frequently Asked Questions
1.
|
Should I get an iWalk 2.0 or a Free Spirit Knee Walker?Both the iWalk 2.0 and the Free Spirit Knee Walker are safe, stable, economical and easy to use.
If your balance is good and you could walk without limitations pre-injury or -surgery, then the iWALK 2.0 can give you back your ability to walk. If you need more stability and/or the knee on your injured leg can't tolerate your full body weight, then a knee walker is your better alternative. Additionally, during the course of your recovery, you may also find that it makes sense for you "graduate" from the Free Spirit Knee Walker to iWalk 2.0. If you're still not sure, call or text us. We'll discuss your concerns so that you can choose your crutch alternative with confidence. |
2.
|
When should I get my iWalk 2.0 or Knee Walker and how long will I need it?We recommend learning to use your iWalk 2.0 hands free crutch or Free Spirit knee walker prior to your procedure, if possible. Ask your physician what what s/he recommends and how long you need to be non-weight bearing. We will deliver and fit your iWalk 2.0 hands free crutch and/or your knee walker to you at home, in your physician's office, at work or school, even the cabin.
Some clients use a knee walker for the first week or two after surgery and either add, or switch to the iWalk 2.0 to both ensure a full recovery and that their lives stay on track. See About Renting for more information. |
3.
|
What is the minimum rental period for the iWalk 2.0 or the Knee Walker? Do you charge a deposit?
The iWalk 2.0 manufacturer doesn't permit any dealer to rent the iWalk 2.0. Most of our clients using solely a knee walker find they need their knee walker for at least 4 weeks. But we know plans change and recovery periods vary so we offer weekly and even daily rentals. In lieu of a deposit, we keep a credit card on file. However, we may require a deposit for cash rentals. See Rates & Delivery for more information.
|
4.
|
Do I need a prescription for my iWalk 2.0 and/or Knee Walker?
We don't require a prescription in order to sell you an iWalk 2.0 hands-free crutch or to rent you a knee walker. However, if you intend to file for reimbursement, your insurance company will likely require a prescription as part of their paperwork. See Insurance for more information.
|
5.
|
Will you bill my insurance company? Or submit a reimbursement claim to my insurance company on my behalf?We are an out-of-network provider therefore unable to bill or submit a claim to your insurance company. We will, however, assist by providing you with documentation required to support your rental or purchase claim. If you have Medicare, please contact them directly to find out if you are eligible. We are neither a Medicare provider nor can we file with Medicare on your behalf. See Insurance for more information.
|